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Desktop Support Engineer

  • Location:

    Inverness

  • Sector:

    Infrastructure

  • Job type:

    Contract

  • Salary:

    £100 - £140 per day, Benefits: Company Car + Company Mobile Phone

  • Contact:

    Jacob Ncube

  • Contact email:

    jncube@premierituk.com

  • Contact phone:

    +44 (0)161 871 8811

  • Job ref:

    BH-81287

  • Published:

    2 months ago

  • Duration:

    6 Weeks

  • Expiry date:

    03 Feb 00:00

  • Startdate:

    2019-11-12

Desktop Support Engineer
6 week contract - Outside IR35

Experience in win 10 rollout
Inverness

My Client are urgently looking for a team of Desktop Support Engineers to assist in Rollouts for multiple sites across the Highlands. The successful Rollout Engineer will be following the below on a 6 week period:

Job purpose & accountabilities:

The core hours for the team are 8:30 – 17:00 Monday to Friday.
Skills mandatory:
  • Good understanding / troubleshooting skills on Windows 10 software.
  • Knowledge of Windows 10 support with various other technologies including printer configuration, Outlook configuration, Antivirus, O365 etc.,
  • Setting up OneDrive and Checking saved data is accessible
  • Microsoft Outlook – Setting up email, Turn off Focused Inbox
  • Shared Mailbox – Adding a shared mailbox to Outlook
  • Shared Mailbox – Setting up the “From” option
  • Setting up signatures
  • Skype for Business – Setting up Skype for Business
    • Printer – Setting up all kind of Printer
    • Setting up the BitLocker PIN
    • knowledge on SCCM infra and deployment of OS images using SCCM
    • Should be able to refer the logs and identify if the migration of the machine has gone well or not
    • Good at structured reporting, technical documentation and adhering to the defined process
    • Understanding of Active Directory and Group Policies
    Use of multiple support tools I.E Remote Desktop etc.
    Good Communication Skills.
    Good Customer Service Skills
    Good Call Management Skills
    • Work on Incident and Requests calls as assigned
    • Troubleshoot hardware and software issues at the client sites
    • Carry out Project work when required
    • Skills/experience in fault detection and resolution, particularly on PC’s & Laptops
    • Liaison with Service Desks
    • Adhere to CMDB processes
    • Assisting with stock handling, imaging of devices and asset tagging when required.
    • Be aware of current Health & Safety matters.
    • Carry out personal Admin e.g. Timesheets and Call updates
    • Ability to use own initiative and to identify and resolve potential problems/issues.
    • Ability to represent the company to clients in a professional manner.
    • Liaising with customers directly in person, on phone or via email.
    • Any other ICT duties as required by the Engineering Team Manager.
    • Adhere to engineering clothing policy