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Graduate NOC Engineer

  • Location:

    London

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £18000 - £22000 per annum

  • Contact:

    Isabella Maltman

  • Contact email:

    imaltman@premierituk.com

  • Contact phone:

    +44 (0)20 7247 5747

  • Job ref:

    BH-81135

  • Published:

    about 1 month ago

  • Expiry date:

    06 Dec 00:00

  • Startdate:

    2019-11-08

A leading UK TV channel has opportunities in its online live video streaming division and is currently looking for a Network Operations Technician to join their team in central London. The role is a fantastic opportunity for an enthusiastic and professional candidate who is looking to kick-start a NOC / MCR related career by joining a leading streaming distributer.
 
The successful candidate will be required to monitor and maintain the live streams as well as providing 1st line helpdesk support and escalating issues when necessary.

The Role:
• Ensuring that Latency, Audio and Video quality meet expected standards
• Handling incoming communications and entering issues into the helpdesk system
• Responding promptly to customer messages and follow-up proactively to provide them with support
• Resolving issues at first call where possible
• Manually triggering certain streams
• Scheduling and verifying upcoming streams

Requirements:
• Any technical or broadcasting related qualification (degree level desirable e.g. BSc)
• Good verbal and written communication skills
• Ability to resolve routine questions and problems with minimal direction
• Ability to use judgement on what to escalate
• Microsoft Office skills

Character Aptitude:
• Good concentration and attention to detail
• Ability to manage multiple tasks
• Ability to watch and listen to multiple broadcast feeds
• Procedurally Minded – Ability to comply with established procedures
• Ability to demonstrate excellent customer focus and orientation
• Ability to accurately and thoroughly document processes and procedures
• Good communicator with a natural aptitude for dealing with people
• Works well in a busy team, being quick to learn and able to d