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Service Desk Analyst

  • Location:

    Leicester

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £18000 - £21000 per annum

  • Contact:

    Kazia Jones

  • Contact email:

    kjones@premierituk.com

  • Contact phone:

    +44 (0)121 796 1888

  • Job ref:

    BH-81528

  • Published:

    23 days ago

  • Expiry date:

    18 Dec 00:00

  • Startdate:

    2019-11-20

ROLE: IT Service Desk Technician
LOCATION: Leicestershire
SALARY: £18,000 - £21,000

 
A great opportunity for an IT Service Desk Technician to join a fast-growing company within the Leicestershire area. This role offers progression and a lot of other excellent benefits.
 
Responsibilities of an IT Service Desk Technician
 
  • Resolving technical support queries received via telephone/e-mail and Helpdesk system.
  • Be consistent point of contact for the business to report IT problems
  • Take ownership to support problems and be proactive when dealing with user issues
  • Manage the flow of support tickets
  • Work to SLA’s
  • Assit in IT Projects
  • Provide great customer service
 
Essentials of an IT Service Desk Technician
 
  • 2-3 Years Service Desk Experience
  • Excellent communication skills
  • Good customer service skills
  • Experience using Service Desk Applications (FreshService, Service Now, Assist, Remedy
  • Full UK Drivers License
 
Experience required for an IT Service Desk Technician
 
  • Microsoft operating systems
  • PC Hardware and configuration
  • Office 365
 
Interested in applying for this IT Service Desk Technician role? Apply with an updated CV.